Refund Policy

There is never a charge for a quote visit, so there's nothing to refund if you decide not to book.

For window cleaning, winterizing and partner-delivered services, you generally pay when the work is complete and walked through with you. If no deposit was taken, you can cancel with at least 24 hours' notice at no cost.

Some jobs, such as holiday lighting installs and larger partner projects, may require a deposit to reserve a date or order materials. Your written quote will say if a deposit applies.

Cancel 14 or more days before the scheduled date: full refund of the deposit.

Cancel fewer than 14 days before the scheduled date: the deposit is refunded minus the cost of any materials already purchased for your job, which we'll show you.

Call (903) 258-2664 or email hello@1845services.com within 7 days of the work. We'll come back to look, and if the issue is ours, we'll make it right. A refund, in part or in full, is considered when a problem caused by our work can't be corrected.

If we reschedule because of weather or unsafe conditions, there's no fee and any deposit carries over to the new date. If no workable date can be agreed, the deposit is refunded in full.

Approved refunds go back to the original payment method within 10 business days. Card refunds can take a few extra days to appear, depending on your bank.

Questions about a payment or refund: hello@1845services.com or (903) 258-2664.